Five-Minute Rule, Part 2

by | Jan 11, 2012 | Blog

In the last post we talked about the little things businesses can do — things that take less than five minutes (sometimes even less than a minute) — which solidify their relationship with the customer. Essentially, they take that short amount of time to...

Five-Minute Rule, Part 1

by | Jan 6, 2012 | Blog

I’ve been meaning to write this post for a while now, but an article I read today regarding Best Buy’s uncertain future (at least in that author’s view) has me feeling motivated. I’ve written several times now about how good customer service is...
Greg Peters
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