In a post from a while ago, I talked about some bad behaviors regarding communicating with your customers through a form letter. My friend Victoria Kamm, President of Obviously Brilliant, commented on the post and wondered about how one would actually go about creating a personalized snail mail piece. It’s…
In the last post we talked about the little things businesses can do — things that take less than five minutes (sometimes even less than a minute) — which solidify their relationship with the customer. Essentially, they take that short amount of time to make the customer feel like a…
Feeling a little faceless? I’ve written before about the fact that your clients are a great place to start your networking. Making friends out of them can go a long way toward building a successful web of connections for your business. That being said, Customer Service (or whatever name you…
